Help

Find more info about how to answer each question below:

Select your nationality from the dropdown list. This information is used to determine the visa requirements and applicable fees.

Select the type of visa you're applying for. The various types include different durations and entry types. Make sure to choose the one that matches your travel plans.

Please select the date you will be arriving at your destination. This date will help us determine the validity period of your visa.

Enter your first name and middle name exactly as they appear in your passport, using letters A-Z.

Enter your last name exactly as it appears in your passport, using letters A-Z. If you don't have a last name, enter "N/A."

Select your date of birth from the dropdown menus. Make sure this matches the date of birth listed in your passport.

Enter your email address. We'll use this to send you updates about your application. You won't be enrolled in any promotional messages unless you click the checkbox below.

Select the nationality as it appears on your passport. This must match the nationality on the passport you're using for this application.

Check this box if you want to skip entering your passport information at this moment. You'll need to provide this information later to complete your application.

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Refund Policy

Understanding our refund terms and conditions for ESTA application services

Refund Policy Overview

Our refund policy is designed to be fair and transparent while protecting both our service and our customers.

We understand that circumstances may change after you've submitted your ESTA application request. Our refund policy outlines when refunds may be available and the process for requesting them. Please read this policy carefully before completing your application.

When You Might Receive a Refund

Within 24 Hours of Payment

You can cancel your ESTA application within 24 hours of receiving email confirmation of your payment and receive a full refund of our service fee. This window provides you with adequate time to review your decision.

  • Full service fee refund available
  • Must be within 24 hours of payment confirmation email
  • Application must not have been submitted to authorities

Unable to Provide Service

You may receive a refund if we are unable to provide the service as stated in our service agreement. This includes technical failures or circumstances beyond our control that prevent us from processing your application.

  • Technical system failures on our end
  • Government system unavailability preventing submission
  • Service disruptions lasting more than 72 hours

Government Fee Refunds

In certain circumstances, government fees may be refundable directly through government channels. We will assist in providing necessary documentation for such refund requests when applicable.

When Refunds Are Not Available

After 24-Hour Window

If you wish to cancel after the initial 24-hour period has passed, you are generally not entitled to a refund of our service fees. This policy ensures we can maintain our service quality and operational costs.

  • Service fees are non-refundable after 24 hours
  • Processing and administrative costs have been incurred
  • Only government fees may be eligible for refund in some cases

Application Submitted to Government

Once your application has been submitted to government authorities, no fees will be refunded. At this point, the application is in the government's processing system and cannot be recalled.

  • Government processing has commenced
  • Application cannot be withdrawn from government system
  • Both service and government fees are non-refundable

Completed Applications

Applications that have been successfully processed and approved are not eligible for refunds. The service has been completed as requested.

Suspicion of Unlawful Activities

We reserve the right to refuse service and retain fees if we suspect any involvement in unlawful or illegal practices. This protects our service integrity and compliance with regulations.

How to Request a Refund

Follow these steps if you believe you're eligible for a refund under our policy.

1

Contact Our Support Team

Reach out to our customer support team through our website contact form or direct email. Provide clear details about your refund request.

2

Provide Application Details

Include your order ID, application reference number, and the reason for your refund request to help us process your case efficiently.

3

Review Process

Our team will review your request against our refund policy and respond within 3-5 business days with a decision.

4

Refund Processing

If approved, refunds are processed within 5-10 business days back to your original payment method.

Important Considerations

Processing Times

  • Refund review: 3-5 business days
  • Processing approved refunds: 5-10 business days
  • Bank processing may add additional time

Refund Methods

  • Refunds processed to original payment method
  • Credit card refunds appear as statement credits
  • PayPal refunds return to PayPal account

Note: This refund policy applies to our service fees only. Government fees are subject to separate government refund policies and procedures. We cannot guarantee refunds for government-imposed fees but will assist with documentation when possible.

Questions About Our Refund Policy?

If you have questions about our refund policy or need clarification about specific circumstances, please don't hesitate to contact our support team.

Email Support

[email protected]

Phone Support

+1 702-329-4270